Use these checks when event controls do not show for staff, or an applicant cannot select an interview date and time from an invitation email.
Go to Communications & Events > Events > Event Calendar. Find the affected event and select More actions.
If the event came from your MAT and shows View Only, staff can view the event and registrations but cannot change it. Ask the MAT admin for Edit access. This access check applies to MAT events.
Check an interview invitation link
Go to Communications & Events > Meetings and create or edit the affected meeting. Under How will the meeting be scheduled?, select Applicants will be invited to choose their own meeting slots. Set Close bookings before slot time to 0 when you do not need a cutoff, or set the required hours or days.
In the Invitation Email, keep the {{LINK}} token. Admissions+ replaces this token with the applicant booking link when it sends the invitation.
Questions staff ask
- If the applicant does not select a slot, they see: Please select a suitable date & time for you.
- If another applicant takes the slot first, they see: Time slot is not available, please refresh the page and try again.
- If the booking cutoff has passed, they see: Bookings for this slot have closed.
- If the selected slot is no longer available, they see: Time slot is not available. Please select a suitable date & time for you.
If these checks do not resolve the problem, ask Emma in Admissions+ for help with the event or meeting.